Privacy Policy.

Privacy Policy

MUNFLOW PRIVACY POLICY 1. Introduction Welcome to MUNFLOW ("MUNFLOW," "we," "our," or "us"). MUNFLOW is a digital platform that connects Delegates, Executive Board Members (EBs), Organizers, Vendors, and other members of the Model United Nations (MUN) ecosystem. This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you access or use the MUNFLOW website, marketplace, dashboards, registration systems, referral programs, payment services, and other related features. By accessing or using MUNFLOW, you acknowledge that you have read and understood this Privacy Policy. 2. Information We Collect We may collect the following categories of information. A. Personal Information Full name Email address Mobile number Date of birth Gender (if provided) City, state, and country Educational institution details Organization details B. Account Information Username Profile details Profile photographs Social media links Account preferences Login credentials C. Delegate Information Committee preferences Conference registrations Participation history Certificates Attendance records D. Executive Board Information MUN experience Committee experience Awards Certifications Letters of recommendation Portfolio information Availability information E. Organizer Information Conference information Registration details Event schedules Committee details Organizer dashboard activity F. Vendor Information Business details Service descriptions Pricing information Portfolio images Availability information G. Payment Information We may collect: Transaction IDs Payment status UPI references UTR numbers Billing information Payment screenshots Settlement information IMPORTANT : MUNFLOW does not store complete debit card numbers, credit card numbers, banking passwords, CVV numbers, or UPI PINs. Payments are processed through authorized third-party payment providers. H. Documents Uploaded by Users Users may voluntarily upload: Certificates Portfolio documents Identity verification documents Event-related documents Letters of recommendation Images Other supporting materials I. Technical Information We may automatically collect: IP address Browser information Device information Operating system information Log files Time zone Session data J. Cookies and Tracking Technologies We may use: Cookies Session cookies Authentication cookies Analytics tools Similar tracking technologies These technologies help us: Maintain user sessions Improve platform performance Understand user behaviour Enhance security 3. How We Use Your Information We may use your information to: Create user accounts Verify identities Process registrations Process payments Manage referrals Verify Executive Board profiles Manage conferences Facilitate vendor bookings Provide customer support Prevent fraud Improve platform performance Analyze user activity Send notifications Ensure platform security Comply with legal obligations 4. Verification and Fraud Prevention MUNFLOW may use your information to: Verify identities Verify certificates Detect duplicate accounts Detect referral fraud Investigate suspicious transactions Prevent unauthorized access Detect payment manipulation We reserve the right to request additional documentation whenever reasonably necessary. 5. Sharing of Information We do not sell personal information. However, information may be shared with: A. Organizers When you register for an event, relevant registration information may be shared with the conference organizer. B. Executive Board Members Where required, certain information may be shared to facilitate conference operations. C. Vendors Information necessary for completing a marketplace transaction may be shared with the relevant vendor. D. Service Providers We may share information with: Payment processors Authentication providers Cloud service providers Analytics providers Email service providers Technology partners E. Legal Authorities Information may be disclosed when required: By law By court order During investigations To prevent fraud To protect legal rights 6. Third-Party Services MUNFLOW may use third-party services, including: Payment gateways Authentication services Analytics services Cloud infrastructure Email providers Mapping services These third-party services operate under their own privacy policies. MUNFLOW is not responsible for the privacy practices of independent third-party services. 7. Data Storage and Security We use reasonable technical and organizational measures to protect information against: Unauthorized access Data loss Data theft Unauthorized disclosure Misuse Alteration However, no internet-based system can guarantee 100% security. Users acknowledge that data transmission over the internet always carries some degree of risk. 8. Data Retention We may retain information for as long as reasonably necessary to: Maintain accounts Complete transactions Resolve disputes Prevent fraud Comply with legal obligations Enforce our policies Certain records may be retained even after account deletion where legally permitted. 9. User Rights Subject to applicable law, users may request: Access to personal information Correction of inaccurate information Deletion of information Withdrawal of consent Closure of accounts MUNFLOW may retain certain records where retention is legally required or reasonably necessary. 10. Account Deletion Users may request account deletion by contacting MUNFLOW. Account deletion does not automatically remove: Transaction records Payment records Audit logs Fraud investigation records Legal records 11. Children's Privacy Users must be at least 13 years old to use MUNFLOW. Users under the age of 18 should use the platform with parental or legal guardian consent. We do not knowingly collect personal information from children in violation of applicable laws. 12. International Data Transfers User information may be processed and stored using servers located in different jurisdictions. By using MUNFLOW, users consent to the transfer, processing, and storage of information as described in this Privacy Policy. 13. Business Transfers If MUNFLOW undergoes: Acquisition Merger Restructuring Asset transfer User information may be transferred as part of that transaction. 14. Marketing Communications We may send: Registration updates Conference notifications Payment notifications Promotional communications Referral updates Service announcements Users may opt out of non-essential marketing communications. 15. Indian Data Protection Compliance MUNFLOW intends to handle personal information in accordance with applicable Indian laws, including relevant data protection and information technology regulations. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updated versions may be published on the platform. Continued use of MUNFLOW after changes become effective constitutes acceptance of the revised Privacy Policy. 17. Contact Information Official Support Email: official.munflow@gmail.com Website: https://munflow.in